Refund policy

Last updated: 01-10-2026

We want you to love what you wear. If something isn’t right, we’ll make it right. This policy applies to orders placed on hyp3.com and delivered within Pakistan.

1. Exchanges: 14 days

  • You can exchange any full-price item for a different size, colour or product within 14 days of delivery.
  • If the new item costs more, you pay the difference (cash on delivery or online). If it costs less, the balance is issued as HYP3 store credit.
  • Your first exchange on every order is free. We arrange the pickup from your address. Further exchanges on the same order carry a Rs. 250 reverse-shipping fee.
  • If courier pickup isn’t available in your area, we’ll share our return address and instructions.
  • Exchange orders are dispatched within 3 working days after the returned item passes inspection.

2. Returns & refunds

Damaged, defective or wrong item

  • Tell us within 48 hours of delivery and share clear photos of the item, tags and packaging. An unboxing video helps us resolve it faster.
  • We pick it up free of charge, and you choose: a replacement, or a full refund including delivery charges.

Changed your mind

  • Return full-price items within 14 days of delivery for HYP3 store credit of the item value, valid for 6 months.
  • A Rs. 250 reverse-shipping fee is deducted from the credit. Delivery and COD charges are not refunded.

3. Condition of returned items

To be accepted, items must be:

  • Unworn, unwashed and unaltered, with no stains, perfume, deodorant or makeup marks.
  • Returned with all original tags attached and in the original HYP3 packaging.
  • Sent back with any free gift that came with the order.

Items that don’t pass inspection will be sent back to you, and the return shipping will be charged to you.

4. Sale & discounted items

  • Sale items can be exchanged for a different size only, subject to availability, within 7 days of delivery.
  • Sale items are not eligible for refunds or store credit unless they arrive damaged, defective or wrong.
  • Exchanges and credit are always based on the price you paid.

5. Items we can’t take back

  • Accessories such as caps, bags, jewellery, belts and sunglasses, unless received damaged or wrong
  • Customised or personalised items
  • Gift cards
  • Multi-packs and bundles, unless returned complete and unopened

6. How to request an exchange or return

  1. Email hello@hyp3.com or call 03 111 600 600 within the time limits above. Share your order number, the item(s), the reason, and photos if the item is damaged or wrong.
  2. We confirm your request within 1 working day and book a pickup.
  3. Pack the item securely in its original packaging and write your order number on a slip inside.
  4. We inspect it within 2 working days of receiving it, then send your exchange, refund or store credit.

7. How refunds are paid

  • Approved refunds are processed within 7 working days after the item passes inspection.
  • Card or online payments: refunded to the original payment method. Your bank may take a few extra days to show it.
  • Cash on delivery orders: refunded by bank transfer or to a JazzCash/Easypaisa account in your name.
  • Store credit: sent as a code to the email on your order, valid for 6 months on hyp3.com.
  • Delivery and COD charges are non-refundable, except when we sent a damaged, defective or wrong item.

8. Cancellations

  • You can cancel free of charge any time before your order is dispatched. Just email or call us with your order number.
  • Once dispatched, an order can’t be cancelled. You can use the exchange or return process after delivery.
  • Refusing a cash-on-delivery parcel without a valid reason may mean future orders need to be prepaid.

9. Delivery issues

  • If the parcel looks opened or tampered with, please don’t accept it. Contact us right away.
  • If a parcel is lost in transit, we’ll investigate with the courier and send a replacement or a full refund.

10. Contact us

HYP3 Customer Care
Email: hello@hyp3.com
Phone: 03 111 600 600

HYP3 may decline returns that show signs of wear or misuse, or where this policy is being abused.