Shipping policy

Shipping Policy

Last updated: 11-10-2026

We deliver HYP3 orders across Pakistan. We don’t ship outside Pakistan at the moment.

Processing time

  • Orders are packed and handed to our courier within 1 to 2 working days.
  • Orders placed on a Sunday or public holiday are processed on the next working day.
  • During launches, sales and holidays, processing can take 1 to 2 extra working days.

Delivery time

  • Lahore, Karachi, Islamabad and Rawalpindi: usually 2 to 4 working days after dispatch.
  • Other cities and towns: usually 3 to 6 working days after dispatch.
  • Remote areas: can take up to 7 working days after dispatch.

Delivery times are estimates from our courier partners and are not guaranteed.

Delivery charges

The delivery charge for your address is shown at checkout before you place your order.

Payment

You can pay cash on delivery or pay online at checkout. Any cash on delivery charge is shown at checkout.

Order confirmation and tracking

  • You’ll get an order confirmation by email as soon as you order.
  • For cash on delivery orders, we may call or message you to confirm your order before we dispatch it.
  • Once your parcel is dispatched, we email you the courier name and tracking number.

Receiving your parcel

  • Please check that the parcel is sealed before you accept it. If it looks opened or tampered with, don’t accept it and contact us right away.
  • If the courier can’t reach you, the parcel comes back to us. We’ll contact you to arrange delivery again, which may carry a new delivery charge.
  • Refusing a cash on delivery parcel without a valid reason may mean future orders need to be prepaid.

Address changes

Please check your address and phone number at checkout. If you need to change them, contact us before your order is dispatched.

Late or lost parcels

If your parcel hasn’t arrived within the times above, contact us with your order number. If a parcel is lost in transit, we’ll investigate with the courier and send a replacement or a full refund.

Exchanges and returns

See our Return, Exchange & Refund Policy.

Contact us

HYP3 Customer Care
Email: hello@hyp3.com
Phone: 03 111 600 600